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Privacy Policy

Home » Privacy Policy

Privacy Policy

Effective Date: 12-12-25

This Privacy Policy governs the manner in which the website collects, uses, maintains, and discloses information collected from users (each, a “User”) of the website (“Site”). This privacy policy applies to the Site and all services offered by Burrow Welchel & Culp Orthodontics.

What Information Do We Collect?

We may collect personal identification information from Users in a variety of ways, including, but not limited to:

  • When Users visit our Site, register on the Site, or subscribe.
  • In connection with other activities, services, features, or resources we make available on our Site.

Users may be asked for, as appropriate, their email address, name, phone number, and other contact details. Users may visit the Site anonymously, but we will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identifiable information, though doing so may prevent them from engaging in certain Site-related activities.

How Do We Use The Information That You Provide To Us?

We may use your information in the following ways:

  • To ensure the Site is delivered effectively for your needs.
  • To provide information, products, or services you request from us.
  • To carry out obligations from contracts between you and us.
  • To send appointment reminders, promotional materials, or newsletters, where you have opted in.
  • To improve customer service and respond to inquiries or complaints.
  • To optimize the Site and the services we offer.
  • To analyze data for marketing and demographic studies to improve our offerings.

We may also use your information for email notifications, newsletters, and marketing communications you have consented to. You can opt out of receiving such communications at any time by contacting us at contactus@bwcortho.com or following the “unsubscribe” instructions in emails.

Cookies

Our Site may use cookies to enhance User experience. Cookies are small text files placed on your computer to track usage and personalize content.

Users can set their browser to refuse cookies or alert you when cookies are being sent. However, some Site features may not function properly if cookies are disabled.

We may also use analytics services, such as Google Analytics, and advertising platforms, such as Google Ads and Facebook Ads, which place cookies on your device to monitor usage, personalize advertising, and improve our marketing efforts.

Disclosure Of Your Information

We do not sell, trade, or rent Users’ personal identification information to others. However, we may disclose your personal information:

  1. To service providers or partners assisting us in operating the Site or providing services to you.
  2. To comply with legal obligations or enforce our rights.
  3. To Facebook Inc., Google LLC, and their affiliates for targeted advertising and marketing purposes. You can review their privacy policies and terms here:
  • Facebook Custom Audiences: https://www.facebook.com/ads/manage/customaudiences/tos.php
  • Google Ads: https://policies.google.com/privacy

Information collected for advertising purposes may be used to deliver customized ads and improve campaign performance.

Third-Party Sites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of such external websites. We encourage Users to review the privacy policies of third-party sites before submitting personal data.

How Do We Protect Your Information?

We implement appropriate security measures to safeguard your personal information from unauthorized access, disclosure, or destruction. However, data transmission over the internet is not completely secure, and we cannot guarantee absolute security.

Your information will only be retained for as long as necessary to fulfill its intended purpose or as required by law.

Accessing Your Information

You may request access to or correction of your personal information at any time by contacting us at: Burrow Welchel & Culp Orthodontics

Address: 14746 Lancastery Hwy. Pineville, NC 28134

Phone: (704) 334-7202

Email: contactus@bwcortho.com

We may require proof of identity for such requests.

Changes To Our Privacy Policy

We reserve the right to update this privacy policy at any time. Changes will be posted on this page with a revised effective date. We encourage Users to check this page regularly to stay informed about how we are protecting the personal information we collect.

Your Acceptance Of These Terms

By using this Site, you signify your acceptance of this policy. If you do not agree, please do not use the Site. Continued use following changes to this policy will be deemed as your acceptance of those changes.

Contacting Us

If you have questions or concerns about this Privacy Policy, please contact us at: Burrow Welchel & Culp Orthodontics

Address: 14746 Lancastery Hwy. Pineville, NC 28134

Phone: (704) 334-7202

Email: contactus@bwcortho.com

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Your trust, comfort, and health are our priorities, which is why we offer a Free Smile More Consultation to all new patients. Learn about your treatment options with no obligation!

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Patient Reviews

Our 5-Star Experience

We work hard to earn our patients’ trust by providing the highest quality orthodontic care possible. Check out what other patients are saying about their experience!

Jennifer J. H.
The staff is very friendly and professional from time to time you'll get a joke about your treatment plan, like closing up them parking spaces.
Response from the owner:Hi, Jennifer. We appreciate the kind words and are glad we could provide you with a positive experience!
Dalvin G.
The staff, technicians, and doctors are always proving excellent service! They go above and beyond to make sure you are comfortable after adjustments.
Response from the owner:Thank you so much for the kind words! We're really glad to hear that our team helps you feel comfortable and cared for—especially after adjustments. We truly appreciate you taking the time to share your experience and are happy to have you with us!
Megan H.
Dr Albert and the hygienist are all welcoming, on time and answer any and all questions. Great with kids too! Highly recommend!

Dr Albert also found a potential adenoid issue during X-rays and went through extra lengths to explain concerns and suggested to follow up with a specialist. There was an issue and we were able to get a treatment plan after seeing a specialist that would have otherwise been ignored.
Response from the owner:Hi, Megan. We appreciate the kind words and are glad we could provide you with a positive experience!
Ashley M.
The staff and doctors are always friendly and welcoming. They always take such great care of their patients
Response from the owner:Ashley, thank you so much for sharing this! Your kind words truly mean a lot to our entire team. We’re grateful for the trust you place in us, and it’s wonderful to hear that you feel welcomed and well cared for during your visits. We look forward to continuing to support you with the same warmth and attention every time you come in.
Kara R.
Let's just start by saying getting braces as an adult is not ideal, BUT if I had to recommend an orthodontist to anyone .. this is where I would send them! I am a unique case in that I technically need jaw reconstruction to completely "perfect" my smile. Despite my face being a challenge Dr.Alex went above & beyond. He exceeded all expectations I had for my final smile. The entire office is so kind and welcoming. I can't say enough how thankful I am for Dr.Alex and his staff. When it's time for my daughters to get braces this is where we'll be going (:
Response from the owner:Hi, Kara. We are thrilled to learn that you had a positive experience with us!
Mafi B.
From just opening the door and stepping inside, this place smells divine!! And then sweet Monica welcomes Elaina with a warm beautiful smile! Her service was awesome. Then here comes Dr. Alex, he is definitely a people person. He takes his time explain every best options we can have. Me and my daughter Elaina was treated just like family. Thank you for a wonderful experience and you guys have made our day!!
Response from the owner:Hi, Mafi. Thank you so much for leaving us a stellar review!
Yanes Lopez Z De M.
Muy buen servicio ,Amables te explican con paciencia te dan tiempo para aclarar cualquier duda .el Dr Alex y Monica son genial 100% los recomiendo Gracias por todo
Response from the owner:Hi, Yanes. Your feedback is highly appreciated. Thank you for the review!
Heather G.
Very clean very nice always fast service in and out my daughter loves them they have her teeth looking great can’t wait for the finish look
Response from the owner:Hi, Heather. We appreciate the kind words and are glad we could provide you with a positive experience!
Mandms4dayz B.
I was referred to the practice and totally blown away by the knowledge and professionalism of every staff member.
Response from the owner:Hi, Mandms4dayz. Thanks for taking the time to share your positive experience. We truly appreciate it!
Erika L.
It’s always great visit for my daughter’s appointments at Burrows! My children and I adore Dr. Culp every time. And it’s always great to see LeAnn! She’s always been so welcoming from day one! Dr. Culp is so knowledgeable and breaks everything down step by step. I’m never unsure about what happened in the appt or what the next steps are moving forward. My daughter is currently finishing up her treatment and my son is next 😊. I always speak highly of them when someone mentions braces and they’re my FIRST and only referral lol.

We currently moved to Charlotte and although they have several locations I REFUSED to change from our Rock Hill location with Dr. Culp! Thank you to the staff there for making each visit smooth!
Response from the owner:Hi, Erika. We are thrilled to learn that you had a positive experience with us!
Tamika
Lily (operations manager) is a true angel! She took the time to really listen to me..not just as a patient, but as a person. I truly appreciated how understanding and patient she was while helping me find the best solutions to fit both my treatment and financial needs. She made everything work seamlessly without ever compromising the business. Her kindness, professionalism, and genuine care made the entire experience so much better.

Also, a huge shout-out to Dr. Zamora, who has been an absolute gem! He’s a wonderful orthodontist skilled, caring, and always makes you feel comfortable and confident about your treatment.

I’ll be honest,my experience here hasn’t always been 100% perfect, but Lily and Dr. Zamora have turned things around for me. I’m so grateful for the care and attention they’ve shown. I still have some time left in the process prayerfully it continues to go smoothly .
Response from the owner:Hi, Tamika. Thanks for taking the time to share your positive experience. We truly appreciate it!
Mohammed K.
I love this place. I don't have to wait for a long time during my visits. Mary is a fantastic person. She attended to me and resolved the issue by scheduling an immediate appointment when I was experiencing problems with my braces. I highly recommended this Orthodontist.
Response from the owner:Hi, Mohammed. We are thrilled to learn that you had a positive experience with us!
Nicole B.
We love our orthodontist! Everyone is always so friendly and helpful. They genuinely care about you.
Response from the owner:Hi, Nicole. We appreciate the kind words and are glad we could provide you with a positive experience!
Erinn M.
Awesome service and excellent people. Wonderful visit as always. I am grateful for Dr. Alex; he is awesome, as is his brother, Dr. Charles.
Response from the owner:Hi, Erinn. Thanks for taking the time to share your positive experience. We truly appreciate it!
Armando G.
Great experience! All staff is very welcoming & provide a great experience. Thank you to ALL the staff!!!😎
Response from the owner:Hi, Armando. Thank you so much for leaving us a stellar review!
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Our Locations

Come Visit Us

To best serve you, we offer multiple orthodontic office locations for your convenience. Come see us at one of our locations below for high-quality orthodontic care with a personal touch you won’t find anywhere else.

Locations
Ballantyne
  • 14746 Lancaster Hwy.
    Pineville, NC 28134
Charlotte
  • 2711 Randolph Rd. Ste. 600
    Charlotte, NC 28207
Fort Mill
  • 1550 N. Dobys Bridge Rd. #102
    Fort Mill, SC 29715
Gastonia
  • 860 Summit Crossing Pl. Ste. 130
    Gastonia, NC 28054
Harrisburg
  • 3612 Hwy 49
    Harrisburg, NC 28075
Huntersville
  • 13605 Reese Blvd. W.
    Huntersville, NC 28078
Rock Hill
  • 227 S Herlong Ave #101
    Rock Hill, SC 29732
Tega Cay
  • 1365 Gold Hill Rd.
    Fort Mill, SC 29708
University
  • 10818 Mallard Creek Rd. Ste. 101
    Charlotte, NC 28262
Waverly
  • 11835 Southmore Dr. Ste. 201
    Charlotte, NC 28277
Wilmington
  • 109 Mendenhall Dr.
    Wilmington, NC 28411
Phone Number
  • (704) 334-7202
Contact Hours
Monday7:00am – 5:00pm
Tuesday7:00am – 5:00pm
Wednesday7:00am – 5:00pm
Thursday7:00am – 5:00pm
Friday7:00am – 4:00pm
Saturday9:00am – 3:00pm

Harrisburg

ballantyne

  • 14746 Lancaster Hwy.
    Pineville, NC 28134
  • SCHEDULE FREE CONSULT

Harrisburg

charlotte

  • 2711 Randolph Rd. Ste. 600
    Charlotte, NC 28207
  • SCHEDULE FREE CONSULT

Harrisburg

fort mill

  • 1550 N. Dobys Bridge Rd. #102
    Fort Mill, SC 29715
  • SCHEDULE FREE CONSULT

Harrisburg

gastonia

  • 860 Summit Crossing Pl. Ste. 130
    Gastonia, NC 28054
  • SCHEDULE FREE CONSULT

Harrisburg

Harrisburg

  • 3612 Hwy 49
    Harrisburg, NC 28075
  • SCHEDULE FREE CONSULT

Harrisburg

huntersville

  • 13605 Reese Blvd. W.
    Huntersville, NC 28078
  • SCHEDULE FREE CONSULT

Harrisburg

Rock Hill

  • 227 S Herlong Ave #101
    Rock Hill, SC 29732
  • SCHEDULE FREE CONSULT

Harrisburg

Tega Cay

  • 1365 Gold Hill Rd.
    Fort Mill, SC 29708
  • SCHEDULE FREE CONSULT

Harrisburg

university

  • 10818 Mallard Creek Rd. Ste. 101
    Charlotte, NC 28262
  • SCHEDULE FREE CONSULT

Harrisburg

waverly

  • 11835 Southmore Dr. Ste. 201
    Charlotte, NC 28277
  • SCHEDULE FREE CONSULT

Harrisburg

wilmington

  • 109 Mendenhall Dr.
    Wilmington, NC 28411
  • SCHEDULE FREE CONSULT
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Request an Appointment

Are you ready to start your journey towards a healthier and happier smile? Schedule a free Smile More Consultation with us today! Our team of friendly and experienced orthodontic professionals are here to help guide you through the process and answer any questions you may have. Don't wait any longer, take the first step towards achieving the smile of your dreams.

To request an appointment, simply give us a call at (704) 334-7202 or visit one of our conveniently located orthodontic offices. We look forward to welcoming you to the Burrow Welchel & Culp Orthodontics family and helping you achieve the smile you've always wanted.

Get Started Today!

Ready to get started on your journey towards a healthier, straighter smile? Our team at Burrow Welchel & Culp Orthodontics is here to help you every step of the way. With our state-of-the-art orthodontic treatments and experienced staff, we are dedicated to providing you with the best care and results possible.

Whether you are in need of traditional braces, Invisalign, or other orthodontic treatments, we can customize a plan that is tailored to your unique needs and goals. Contact us today to schedule a free consultation and take the first step towards achieving the smile you've always dreamed of.